A service-level agreement (SLA) is a contractual document outlining the level of service a provider will deliver to a client. Learn how to create an SLA here . Bookipi’s eSign allows you to send any document (including an SLA) for digital signature, on mobile or web app. Try it out!
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*Information provided on this page are for informational purposes only and do not constitute legal advice. While Bookipi strive to ensure accuracy, we make no guarantees regarding the suitability or completeness of this resource. If unsure, it is recommended to consult with a qualified legal professional before creating a template on your own.
Creating a service-level agreement (SLA) is important for ensuring clarity and accountability in any business relationship. Here are three simple steps to create an effective SLA:
Clearly outline the services to be provided, the expected outcomes, and the responsibilities of both parties. This ensures everyone understands what is expected.
Establish specific, measurable targets for each service metric, such as response times, resolution times, and uptime guarantees. Clear targets help track performance and hold both parties accountable.
Set up a process for regularly monitoring and reviewing performance. This includes regular reporting, performance reviews, and meetings to discuss any issues. Continuous monitoring ensures the SLA remains relevant and effective. By following these steps, you can create a solid SLA that sets clear expectations, drives performance, and fosters a successful business relationship.
