Customer Service and Call Center

Everything we do at Walmart helps 260 million weekly shoppers save money so they can live better. That’s where you come in. We need friendly, helpful associates in our Customer Service and Call Centers. You’ll answer questions, provide up-to-date information, and address concerns—all with the utmost sense of care.

Help out

You make a customer feel heard, that their concerns matter, and that you’ll do your best to meet their needs.

Keep Calm

Keep calm

You can navigate a tough situation with a calm, level head. You know just what to do in the heat of the moment.

Handle Pressure

Handle pressure

You work well under pressure, taking on each obstacle at a time, prioritizing and re-prioritizing as you go.

Featured roles

Service Desk Associate

Resolve customer issues and concerns. See All Openings

Store Customer Service Manager

Supervise customer service associates. See All Openings

Customer Care Center Agent

Deescalate and resolve customer issues. See All Openings

Customer Care Center Coordinator

Generate forecasts to fulfill staffing needs. See All Openings

Customer Care Center Director

Provide strategic direction for department. See All Openings

Walmart temporary services

Learn More

Our story

From the five-and-dime to Fortune One.

Think big

With this kind of scale, the opportunities are endless.

Diversity and inclusion

It's the foundation of everything we do.

Frequently asked questions

I heard about an open position that interests me. Can I apply online before it is posted?

Unfortunately, no. You can apply once the position has been posted online.

Where are the Walmart and Sam’s Club domestic and international corporate offices?

The Walmart and Sam’s Club Corporate Home Offices are located in Bentonville, Arkansas. There is an additional Walmart Technology office located in Reston, Virginia and additional Distribution Centers and Call Centers located around the country. The Walmart Global eCommerce Headquarters is located in San Bruno, CA. For more information on additional satellite offices for Walmart Labs please visit their website.

What if I am an international candidate?

Walmart and Sam’s Club are committed to complying fully with the Immigration Reform and Control Act (IRCA). Walmart and Sam’s Club can provide sponsorship for work visas and legal permanent residence for certain professional or specialized management positions.

Timing expectation – when will I hear back after I apply?

Timing varies based upon which positions are open for the locations and positions that you selected as your preferences during the application.